Last updated: 2026

At Covoare Persane, we want every customer to be satisfied with their purchase. If an online order does not meet your expectations, you may request a return under the conditions below.

1. Right of withdrawal

Consumers may withdraw from an online purchase within 14 calendar days without giving a reason, in accordance with applicable Romanian consumer law. The period starts on the day when the customer, or a person designated by the customer, takes possession of the product.

2. Return conditions

The product must be returned in the condition in which it was received, without damage, stains, odours, washing, alterations, or signs of use beyond what is necessary to inspect it. Please include all accessories and documents supplied with the order and package the product securely for transport.

3. Products that cannot be returned

Products made to the customer’s specifications, customised products, or items that have been altered at the customer’s request may be excluded from the right of withdrawal where the law permits. Handling beyond what is needed to establish the nature, characteristics and functioning of the product may lead to a justified deduction for diminished value, as permitted by law; it does not automatically remove the right of withdrawal.

4. How to request a return

Before sending a product back, please contact us at contact@covoarepersane.ro or by phone at +40 736 360 000. Include your name, order number, the product you wish to return, and the date on which you received it. We will provide the necessary return instructions.

5. Return shipping

Unless the product is defective, damaged on delivery, or different from what was ordered, the direct cost of return shipping is borne by the customer. Products must not be sent cash on delivery unless this has been agreed with us in advance.

6. Refunds

We reimburse the payments covered by the statutory right of withdrawal within 14 days of being informed of your decision, using the original payment method unless another method is expressly agreed without additional cost. We may postpone reimbursement until we receive the product or proof that it has been sent back, whichever occurs first.

7. Damaged or incorrect products

If a product arrives damaged or is not the product ordered, please contact us as soon as possible and provide photographs of the product and packaging. We will assess the situation and offer an appropriate solution.

8. Company and contact details

Store operator: VENTORO S.R.L.
VAT ID: RO46012496
Trade Register No.: J2022007766400
Registered office: Aleea Lunca Florilor no. 4, building 14, entrance 2, ground floor, apartment 94, Sector 2, Bucharest, Romania
Showroom: 25A Pipera Boulevard, Voluntari, Ilfov 077190, Romania
Phone: +40 736 360 000
Email: contact@covoarepersane.ro