Privacy Policy

Last updated: 2026

Covoare Persane respects the privacy of its visitors and customers. This policy explains how we collect, use, store and protect personal data when you use covoarepersane.ro, place an order, contact us or interact with our services.

Please read this policy carefully to understand what data we may collect, why we use it and what rights you have in relation to your personal data.

1. Who we are

The website covoarepersane.ro is operated by VENTORO S.R.L., a limited liability company registered in Romania, under the Covoare Persane brand.

Company details:
Company name: VENTORO S.R.L.
VAT ID: RO46012496
Trade Register No.: J2022007766400
Registered office: Bucharest, Romania
Showroom: 25A Pipera Boulevard, Voluntari, Ilfov 077190, Romania

For questions about data protection, you can contact us at:
Email: contact@covoarepersane.ro
Phone: +40 736 360 000

2. What data we collect

Depending on how you use the website, we may collect the following categories of personal data:

• first and last name;
• email address;
• telephone number;
• delivery address;
• billing address;
• information about orders placed on the website;
• information required to process payments;
• information submitted through the contact form;
• IP address, browser type, device information and technical data about website use;
• product preferences that you communicate voluntarily;
• information relating to communications with our support or advisory team.

We do not intentionally collect sensitive data such as health information, political opinions, religious beliefs or other special categories of personal data.

3. Why we use this data

We use personal data for the following purposes:

• processing and delivering orders;
• issuing invoices and tax documents;
• communicating with customers about products, orders or submitted requests;
• administering customer accounts, where this feature is available;
• providing advice about choosing a suitable rug;
• improving website operation and user experience;
• preventing fraud and protecting website security;
• managing returns, complaints and customer requests;
• complying with applicable legal obligations;
• sending commercial communications only where the user has provided consent, when required.

We do not use personal data for purposes incompatible with those for which it was collected.

4. Legal basis for processing

We process personal data on the following legal bases:

• performance of a contract or steps taken before entering into a contract when you place an order or request product information;
• compliance with legal obligations, including tax, accounting and commercial obligations;
• legitimate interests in administering, securing, operating and improving the website;
• user consent where required, including for certain cookies, commercial communications or optional forms.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. How long we keep data

We retain personal data only for as long as necessary for the purposes for which it was collected or for the periods required by law.

Data relating to orders, invoices and tax documents may be retained for the period required to comply with accounting and tax obligations.

Information submitted through the contact form may be retained for as long as necessary to resolve the request and for a reasonable period afterwards where needed for clarification or internal records.

Data used for commercial communications is retained until consent is withdrawn or until it is no longer needed for the purpose for which it was collected.

6. Who may receive the data

Where necessary, personal data may be shared with:

• courier and delivery companies;
• payment processors;
• hosting and website maintenance providers;
• invoicing and accounting service providers;
• IT, security and website administration providers;
• public authorities where required by law;
• partners directly involved in processing orders or providing services requested by the customer.

We do not sell personal data to third parties.

Data is shared only to the extent necessary to provide services, process orders, meet legal obligations or protect the legitimate interests of the store.

7. Online payments

Where payment is made online, the data required to process the payment may be handled by external payment service providers. Covoare Persane does not store complete bank card details.

Payments are processed through the secure systems of the payment providers available on the website and in accordance with their own privacy and security policies.

8. Cookies and similar technologies

The website may use cookies and similar technologies for:

• correct website operation;
• saving user preferences;
• analysing traffic and improving the website experience;
• security and prevention of misuse;
• marketing and personalisation where the user has provided consent.

You can change cookie settings in your browser or through the consent banner where available. Disabling certain cookies may affect the correct operation of some website sections.

9. Your rights

Under applicable data-protection law, you have the following rights:

• access to your personal data;
• rectification of inaccurate or incomplete data;
• erasure of data in certain circumstances;
• restriction of processing;
• data portability;
• objection to processing;
• withdrawal of consent where processing is based on consent;
• lodging a complaint with the competent data-protection authority.

To exercise these rights, contact us at: contact@covoarepersane.ro

You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing: https://www.dataprotection.ro

10. Data security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, unauthorised disclosure or destruction.

Access to personal data is limited to persons and providers who need the information to process orders, administer the website, comply with legal obligations or provide services requested by the customer.

Although we take measures to protect data, no method of electronic transmission or storage can be considered completely risk-free.

11. Links to other websites

covoarepersane.ro may include links to external platforms such as payment services, courier services, social networks, public authorities or partners.

We are not responsible for the content, privacy policies or practices of external websites. We recommend reading the privacy policy of each website you visit.

12. Commercial communications

We may send commercial communications, offers or product information only as permitted by law and, where required, only after obtaining user consent.

You may unsubscribe from commercial communications at any time by using the options provided in the message or by contacting us at the email address stated in this policy.

13. Data relating to minors

covoarepersane.ro is not specifically intended for minors and we do not intentionally collect personal data from persons below the legal age without the consent of a parent or legal representative.

If we learn that personal data relating to a minor has been submitted without the required consent, we will take reasonable steps to erase it.

14. Changes to this policy

This privacy policy may be updated periodically to reflect legal, technical or commercial changes.

The updated version will be published on this page and will take effect from the date of publication. We recommend checking this page periodically.

15. Contact

For questions about this privacy policy or the processing of personal data, contact:

VENTORO S.R.L. – Covoare Persane
VAT ID: RO46012496 · Trade Register No.: J2022007766400
Email: contact@covoarepersane.ro
Phone: +40 736 360 000
Showroom: 25A Pipera Boulevard, Voluntari, Ilfov 077190, Romania
Website: covoarepersane.ro