Terms and Conditions

Last updated: 2026

Welcome to covoarepersane.ro. Using this website and placing an order means that you accept the terms and conditions below.

Please read this information carefully before using the website or placing an order.

  1. General information

The website covoarepersane.ro is operated by Covoare Persane Concept SRL, a limited liability company registered in Romania, with its registered office in Bucharest, Romania.

Company details:
Company name: Covoare Persane Concept SRL
CUI: RO00000000
Trade Register No.: J40/0000/2026
Registered office: Bucharest, Romania

Contact details:
Email: contact@covoarepersane.ro
Phone: +40 736 360 000
Website: covoarepersane.ro

These details are temporary and will be updated with the final legal company information before the full commercial launch of the store.

Definitions

For the purpose of these terms:

“Website” means the online platform covoarepersane.ro.

“Customer” means any individual or legal entity who accesses the website or places an order.

“Product” means any item available on the website, including rugs, kilims, furniture, handcrafted items, or other decorative products.

“Order” means the request submitted by the customer through the website to purchase one or more products.

Products displayed on the website

We make every effort to present the products as accurately as possible through descriptions, photos, dimensions, and relevant information.

However, small differences in colour, texture, or shade may occur between the photos displayed on the website and the actual product, depending on the lighting in which the product was photographed or the user’s screen settings.

For handmade rugs, kilims, and handcrafted products, small variations in size, colour, or pattern may be part of the natural and authentic character of the product.

Prices

Product prices are displayed on the website in the currency available at the time the page is accessed.

For imported products or products listed based on European prices, the reference price may be expressed in euros.

For invoicing and fiscal documents in Romania, the value may be converted into Romanian lei according to the exchange rate applicable on the date the document is issued or according to the conversion system used by the store.

We reserve the right to change the prices displayed on the website without prior notice. The price applicable to an order is the price displayed at the time the order is confirmed.

Placing an order

The customer may place an order by adding products to the cart and completing the required details for delivery, invoicing, and contact.

By submitting the order, the customer confirms that the information provided is correct and complete.

The automatic order confirmation sent by email does not necessarily represent the final acceptance of the order. The order may be checked afterwards for availability, price accuracy, and delivery possibility.

Product availability

Products displayed on the website are available within the limits of existing stock.

If an ordered product is no longer available, the customer will be informed and may choose, depending on the case:

order cancellation;
replacement of the product with a similar product;
refund of the amount paid, if payment has already been made.

Payment

The available payment methods will be displayed on the checkout page.

Payment may be made through the methods activated on the website, such as online card payment, bank transfer, or other available methods.

In the case of online payment, payment processing may be carried out through an external payment service provider. Covoare Persane does not store complete bank card details.

Delivery

Products are delivered to the address provided by the customer in the order form.

Delivery time may vary depending on product availability, delivery address, courier company, and the period in which the order is placed.

The delivery cost, if applicable, will be displayed before the order is completed.

The customer is required to check the integrity of the parcel upon delivery. If the packaging is visibly damaged, we recommend mentioning this to the courier and contacting us as soon as possible.

Returns and right of withdrawal

Return conditions are presented on the Return Policy page.

For online orders, consumers may benefit from the right of withdrawal within 14 calendar days, according to the applicable legislation.

Personalised products, made-to-order products, or products specially modified at the customer’s request may be excluded from return, according to the law.

Warranties and complaints

The products sold benefit from the warranties provided by the applicable legislation.

If the product received has defects or does not match the order, the customer may contact us at:

Email: contact@covoarepersane.ro
Phone: +40 736 360 000

To review the situation, we may request clear photos of the product, packaging, and shipping label.

Use of the website

Users agree to use the website legally and responsibly.

It is prohibited to use the website for:

submitting false information;
attempted fraud;
cyber attacks;
unauthorised copying of content;
any action that may affect the proper functioning of the website.

Intellectual property rights

The content of the website, including texts, photos, logo, graphic elements, and page structure, belongs to Covoare Persane or its partners, except where otherwise stated.

Copying, distributing, or using the content without our written consent is prohibited.

Personal data protection

The processing of personal data is described on the Privacy Policy page.

By using the website, the customer confirms that they have been informed about how their data may be collected and used.

Links to other websites

The website may include links to external platforms, such as public authorities, payment services, social networks, or partners.

We are not responsible for the content, policies, or operation of external websites.

Limitation of liability

Covoare Persane makes every effort to ensure that the information displayed on the website is correct and up to date.

However, technical errors, typing errors, or temporary differences in stock and price may occur. In such cases, we reserve the right to correct the information and contact the customer before processing the order.

Dispute resolution

Any disagreement between the customer and Covoare Persane will be resolved, as far as possible, amicably.

For consumer protection complaints, customers may consult:

ANPC:
https://anpc.ro

European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

Changes to the terms and conditions

We reserve the right to modify these terms and conditions whenever necessary.

The updated version will be published on this page and will take effect from the date of publication.

Contact

For questions regarding these terms and conditions, you can contact us at:

Covoare Persane
Email: contact@covoarepersane.ro
Phone: +40 736 360 000
Bucharest, Romania