Terms and Conditions

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Prices

All prices are inclusive of VAT, and shipping (20 Euro for shipping to the Europe zone and 100 Euro to the Non-EU zone). Prices might have variations due to changes in exchange rates or the world carpet market.

Purchase

The placed order will process after successful payment.

Delivery

All deliveries are handled by UPS/DPD/GLS/FedEx/.

GLS – Standard delivery

24 to 48 hours

GLS generally delivers parcels to neighboring countries in standard delivery times of 24 to 48 hours. Delivery to more distant European countries usually takes between 72 and 96 hours. Thanks to uniform quality standards, the service quality is also high for international small-parcel delivery.

DPD – Standard delivery

Please check this link for more information about DPD-Standard delivery conditions https://www.dpd.com/ro/en/dpd-standard

UPS – Standard delivery

Standard delivery is made on weekdays between 9:00 and 17:00
Delivery to the address you have stated.
UPS does not guarantee that the driver will contact you by telephone on the agreed delivery day.
Delivery time 4 – 5 working days*

UPS Terms and Conditions of Carriage

FedEx – Standard delivery

Standard delivery is made on weekdays between 9:00 and 17:00
Delivery to the address you have stated.
Delivery time 3 – 5 working days*

* The delivery time applies to orders that are placed on weekdays before 14.00 (2 PM CET).
For orders that are placed on weekends or after 14.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card, we receive the payment instantly. If you pay by bank transfer it may take a few days to settle.

FedEx Conditions of Carriage

Authenticity certificates

We guarantee that the supplied carpets are matches the description on covoarepersane.ro. A certificate of authenticity will be issued and sent along with the order for each carpet.

Warranty

We offer a warranty on all of our products. The warranty rule is enforceable for 1 year from the date you receive your carpet. If the customer refers to the warranty and our expert staff judges that the damage happened by the customer, the buyer will afford the renovation, reparation fee(s), and also shipping fees.

Order Cancellation (7 days money-back guarantee)

You can cancel and return your carpet within 7 days and get your money back. The carpet has to be in its original condition and should not have been used. We offer free return shipping on all orders within Europe to ensure that our customers are 100% protected with their purchases.

Return Products

You’re able to return your carpet within 7 days after receiving it.
In order to return, please send us a request at [email protected] You follow the steps and are immediately provided with the return label via email.
As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.
You are also able to contact our customer service by phone or email if you require any help issuing the return. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us.

VAT free for companies within the EU

Companies that are VAT registered in an EU country other than Romania and that can show a valid EU VAT number will not be charged VAT. The prices on the website are shown with VAT; the VAT is drawn at checkout after you have logged in or registered. We deliver only to the address where the company is registered. To check if a VAT number is valid, you can use the link below:

http://ec.europa.eu/taxation_customs/vies/

Business to Business orders by companies

All orders placed with us by any company will be considered B2B orders. For these occasions, a special separate contract will be provided by us to be signed and agreed on by the two parties. If you have any questions regarding this, you can contact us at [email protected]

Card payment

covoarepersane.ro handles secure card payments in collaboration with PayPal, Revolut, and PayU.

Bank transfer

Instead of using the card for payments, you can transfer the money directly to our bank account. You have to pay the complete amount in 3 days or your placed order will be dismissed. Do not hesitate to shoot your order number and payment details. Immediately, we will send your purchased carpet(s) after confirming the payment.

Failure on delivery

If something is wrong with your delivery, please contact customer services immediately.

Invoice

We issue an invoice for each carpet sold and send it to the customer along with the carpet.

Carpets that are returned to us due to failure in receiving by the customer.

Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 50 euros including VAT for our administration costs. Special customized ordered products are charged the full value.

Customized machine-made carpet orders

If you are interested to have your customized machine-made carpet(s) or placing wholesale orders, then contact our wholesale department at [email protected] for these cases we will provide a separate special contract agreed on by the two parties. Remember that for customized orders there will be an extended delivery time and a 30 % non-refundable charge in advance once the agreement has been made. This down payment needs to be finalized before we can go forward.

Seconds

Goods in the “seconds” classification have any flaws or faults which are shown in the description of the item.

Contact details

Perdac Global S.R.L

Registration number: J23/1069/2006

CUI: RO18711804

Bulevardul pipera (Sos pipera-Tunari) nr 25A Voluntari, Ilfov -Romania

Contact number: +40728280000

Website: https://www.covoarepersane.ro

Email: [email protected]covoarepersane.ro

Instagram: @covoarepersane

Facebook: @covoarepersane