Last updated: 2026<\/strong><\/p>\n At Covoare Persane, we want every customer to be satisfied with their purchase. If an online order does not meet your expectations, you may request a return under the conditions below.<\/p>\n Consumers may withdraw from an online purchase within 14 calendar days without giving a reason, in accordance with applicable Romanian consumer law. The period starts on the day when the customer, or a person designated by the customer, takes possession of the product.<\/p>\n The product must be returned in the condition in which it was received, without damage, stains, odours, washing, alterations, or signs of use beyond what is necessary to inspect it. Please include all accessories and documents supplied with the order and package the product securely for transport.<\/p>\n Products made to the customer\u2019s specifications, customised products, or items that have been altered at the customer\u2019s request may be excluded from the right of withdrawal where the law permits. Products damaged through improper handling may be refused or may be subject to a reduction in the refund corresponding to the diminished value.<\/p>\n Before sending a product back, please contact us at contact@covoarepersane.ro<\/a> or by phone at +40 736 360 000<\/a>. Include your name, order number, the product you wish to return, and the date on which you received it. We will provide the necessary return instructions.<\/p>\n Unless the product is defective, damaged on delivery, or different from what was ordered, the direct cost of return shipping is borne by the customer. Products must not be sent cash on delivery unless this has been agreed with us in advance.<\/p>\n After the returned product has been received and inspected, the refund will be processed using the original payment method, within the period required by applicable law. We may postpone reimbursement until we receive the product or proof that it has been sent back, whichever occurs first.<\/p>\n If a product arrives damaged or is not the product ordered, please contact us as soon as possible and provide photographs of the product and packaging. We will assess the situation and offer an appropriate solution.<\/p>\n Store operator:<\/strong> VENTORO S.R.L. Return Policy Last updated: 2026 At Covoare Persane, we want every customer to be satisfied with their purchase. If an<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22319","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages\/22319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/comments?post=22319"}],"version-history":[{"count":1,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages\/22319\/revisions"}],"predecessor-version":[{"id":22320,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages\/22319\/revisions\/22320"}],"wp:attachment":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/media?parent=22319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. Right of withdrawal<\/h2>\n
2. Return conditions<\/h2>\n
3. Products that cannot be returned<\/h2>\n
4. How to request a return<\/h2>\n
5. Return shipping<\/h2>\n
6. Refunds<\/h2>\n
7. Damaged or incorrect products<\/h2>\n
8. Company and contact details<\/h2>\n
VAT ID:<\/strong> RO46012496
Trade Register No.:<\/strong> J2022007766400
Registered office:<\/strong> Bucharest, Romania
Showroom:<\/strong> 25A Pipera Boulevard, Voluntari, Ilfov 077190, Romania
Phone:<\/strong> +40 736 360 000<\/a>
Email:<\/strong> contact@covoarepersane.ro<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"