Privacy Policy<\/p>\n
Last updated: 2026<\/p>\n
Covoare Persane respects the privacy of its visitors and customers. This policy explains how we collect, use, store and protect personal data when you use covoarepersane.ro, place an order, contact us or interact with our services.<\/p>\n
Please read this policy carefully to understand what data we may collect, why we use it and what rights you have in relation to your personal data.<\/p>\n
1. Who we are<\/p>\n
The website covoarepersane.ro is operated by VENTORO S.R.L., a limited liability company registered in Romania, under the Covoare Persane brand.<\/p>\n
Company details:
Company name: VENTORO S.R.L.
VAT ID: RO46012496
Trade Register No.: J2022007766400
Registered office: Bucharest, Romania
Showroom: 25A Pipera Boulevard, Voluntari, Ilfov 077190, Romania<\/p>\n
For questions about data protection, you can contact us at:
Email: contact@covoarepersane.ro
Phone: +40 736 360 000<\/p>\n
2. What data we collect<\/p>\n
Depending on how you use the website, we may collect the following categories of personal data:<\/p>\n
\u2022 first and last name;
\u2022 email address;
\u2022 telephone number;
\u2022 delivery address;
\u2022 billing address;
\u2022 information about orders placed on the website;
\u2022 information required to process payments;
\u2022 information submitted through the contact form;
\u2022 IP address, browser type, device information and technical data about website use;
\u2022 product preferences that you communicate voluntarily;
\u2022 information relating to communications with our support or advisory team.<\/p>\n
We do not intentionally collect sensitive data such as health information, political opinions, religious beliefs or other special categories of personal data.<\/p>\n
3. Why we use this data<\/p>\n
We use personal data for the following purposes:<\/p>\n
\u2022 processing and delivering orders;
\u2022 issuing invoices and tax documents;
\u2022 communicating with customers about products, orders or submitted requests;
\u2022 administering customer accounts, where this feature is available;
\u2022 providing advice about choosing a suitable rug;
\u2022 improving website operation and user experience;
\u2022 preventing fraud and protecting website security;
\u2022 managing returns, complaints and customer requests;
\u2022 complying with applicable legal obligations;
\u2022 sending commercial communications only where the user has provided consent, when required.<\/p>\n
We do not use personal data for purposes incompatible with those for which it was collected.<\/p>\n
4. Legal basis for processing<\/p>\n
We process personal data on the following legal bases:<\/p>\n
\u2022 performance of a contract or steps taken before entering into a contract when you place an order or request product information;
\u2022 compliance with legal obligations, including tax, accounting and commercial obligations;
\u2022 legitimate interests in administering, securing, operating and improving the website;
\u2022 user consent where required, including for certain cookies, commercial communications or optional forms.<\/p>\n
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.<\/p>\n
5. How long we keep data<\/p>\n
We retain personal data only for as long as necessary for the purposes for which it was collected or for the periods required by law.<\/p>\n
Data relating to orders, invoices and tax documents may be retained for the period required to comply with accounting and tax obligations.<\/p>\n
Information submitted through the contact form may be retained for as long as necessary to resolve the request and for a reasonable period afterwards where needed for clarification or internal records.<\/p>\n
Data used for commercial communications is retained until consent is withdrawn or until it is no longer needed for the purpose for which it was collected.<\/p>\n
6. Who may receive the data<\/p>\n
Where necessary, personal data may be shared with:<\/p>\n
\u2022 courier and delivery companies;
\u2022 payment processors;
\u2022 hosting and website maintenance providers;
\u2022 invoicing and accounting service providers;
\u2022 IT, security and website administration providers;
\u2022 public authorities where required by law;
\u2022 partners directly involved in processing orders or providing services requested by the customer.<\/p>\n
We do not sell personal data to third parties.<\/p>\n
Data is shared only to the extent necessary to provide services, process orders, meet legal obligations or protect the legitimate interests of the store.<\/p>\n
7. Online payments<\/p>\n
Where payment is made online, the data required to process the payment may be handled by external payment service providers. Covoare Persane does not store complete bank card details.<\/p>\n
Payments are processed through the secure systems of the payment providers available on the website and in accordance with their own privacy and security policies.<\/p>\n
8. Cookies and similar technologies<\/p>\n
The website may use cookies and similar technologies for:<\/p>\n
\u2022 correct website operation;
\u2022 saving user preferences;
\u2022 analysing traffic and improving the website experience;
\u2022 security and prevention of misuse;
\u2022 marketing and personalisation where the user has provided consent.<\/p>\n
You can change cookie settings in your browser or through the consent banner where available. Disabling certain cookies may affect the correct operation of some website sections.<\/p>\n
9. Your rights<\/p>\n
Under applicable data-protection law, you have the following rights:<\/p>\n
\u2022 access to your personal data;
\u2022 rectification of inaccurate or incomplete data;
\u2022 erasure of data in certain circumstances;
\u2022 restriction of processing;
\u2022 data portability;
\u2022 objection to processing;
\u2022 withdrawal of consent where processing is based on consent;
\u2022 lodging a complaint with the competent data-protection authority.<\/p>\n
To exercise these rights, contact us at: contact@covoarepersane.ro<\/p>\n
You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing: https:\/\/www.dataprotection.ro<\/p>\n
10. Data security<\/p>\n
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, unauthorised disclosure or destruction.<\/p>\n
Access to personal data is limited to persons and providers who need the information to process orders, administer the website, comply with legal obligations or provide services requested by the customer.<\/p>\n
Although we take measures to protect data, no method of electronic transmission or storage can be considered completely risk-free.<\/p>\n
11. Links to other websites<\/p>\n
covoarepersane.ro may include links to external platforms such as payment services, courier services, social networks, public authorities or partners.<\/p>\n
We are not responsible for the content, privacy policies or practices of external websites. We recommend reading the privacy policy of each website you visit.<\/p>\n
12. Commercial communications<\/p>\n
We may send commercial communications, offers or product information only as permitted by law and, where required, only after obtaining user consent.<\/p>\n
You may unsubscribe from commercial communications at any time by using the options provided in the message or by contacting us at the email address stated in this policy.<\/p>\n
13. Data relating to minors<\/p>\n
covoarepersane.ro is not specifically intended for minors and we do not intentionally collect personal data from persons below the legal age without the consent of a parent or legal representative.<\/p>\n
If we learn that personal data relating to a minor has been submitted without the required consent, we will take reasonable steps to erase it.<\/p>\n
14. Changes to this policy<\/p>\n
This privacy policy may be updated periodically to reflect legal, technical or commercial changes.<\/p>\n
The updated version will be published on this page and will take effect from the date of publication. We recommend checking this page periodically.<\/p>\n
15. Contact<\/p>\n
For questions about this privacy policy or the processing of personal data, contact:<\/p>\n
VENTORO S.R.L. \u2013 Covoare Persane
VAT ID: RO46012496 \u00b7 Trade Register No.: J2022007766400
Email: contact@covoarepersane.ro
Phone: +40 736 360 000
Showroom: 25A Pipera Boulevard, Voluntari, Ilfov 077190, Romania
Website: covoarepersane.ro<\/p>\n","protected":false},"excerpt":{"rendered":"
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