{"id":13562,"date":"2026-06-04T23:42:01","date_gmt":"2026-06-04T20:42:01","guid":{"rendered":"https:\/\/covoarepersane.ro\/return-policy\/"},"modified":"2026-06-14T11:17:27","modified_gmt":"2026-06-14T08:17:27","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/covoarepersane.ro\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13562\" class=\"elementor elementor-13562 elementor-9805\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e58f966 e-flex e-con-boxed e-con e-parent\" data-id=\"e58f966\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74a1730 elementor-widget elementor-widget-wd_text_block\" data-id=\"74a1730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7635d9c4 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7635d9c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-wd-paragraph wd-49f9e763\">Return Policy<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-de6473df\">Ultima actualizare: 2026<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-07c78ed9\">La Covoare Persane, ne dorim ca fiecare client s\u0103 fie mul\u021bumit de produsul ales. Dac\u0103 produsul comandat nu corespunde a\u0219tept\u0103rilor, ave\u021bi posibilitatea de a solicita returul, conform condi\u021biilor de mai jos. <\/p>\n\n<ol class=\"wp-block-list\">\n<li>Dreptul de retragere<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-b60bb221\">Conform legisla\u021biei aplicabile pentru cump\u0103r\u0103turile online, consumatorul are dreptul de a se retrage din contract \u00een termen de 14 zile calendaristice, f\u0103r\u0103 a preciza motivul.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-83aa2295\">Termenul de 14 zile \u00eencepe din ziua \u00een care clientul sau o persoan\u0103 desemnat\u0103 de acesta intr\u0103 \u00een posesia produsului.<\/p>\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>Cum se solicit\u0103 returul<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-1d7f1ae9\">Pentru a solicita returul unui produs, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00eenainte de expedierea coletului, folosind una dintre metodele de mai jos:<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-04c9b5e6\">Email: contact@covoarepersane.ro<br\/>Telefon: +40 736 360 000<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-27a55d0b\">\u00cen mesajul de retur, v\u0103 rug\u0103m s\u0103 include\u021bi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>numele complet;<\/li>\n\n<li>num\u0103rul comenzii;<\/li>\n\n<li>produsul pe care dori\u021bi s\u0103 \u00eel returna\u021bi;<\/li>\n\n<li>data primirii produsului;<\/li>\n\n<li>datele de contact;<\/li>\n\n<li>contul bancar pentru rambursare, dac\u0103 este cazul.<\/li>\n<\/ul>\n\n<ol class=\"wp-block-list\">\n<li>Condi\u021bii pentru acceptarea returului<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-359091ac\">Produsul returnat trebuie s\u0103 fie \u00een aceea\u0219i stare \u00een care a fost livrat, f\u0103r\u0103 urme de folosire excesiv\u0103, deteriorare, pete, mirosuri persistente sau modific\u0103ri aduse produsului.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-035ca22b\">V\u0103 rug\u0103m ca produsul s\u0103 fie returnat, pe c\u00e2t posibil, \u00een ambalajul original sau \u00eentr-un ambalaj potrivit, care s\u0103 protejeze produsul \u00een timpul transportului.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-7320bbcb\">Ne rezerv\u0103m dreptul de a refuza returul sau de a diminua suma rambursat\u0103 dac\u0103 produsul returnat este deteriorat, murdar, incomplet sau prezint\u0103 urme clare de utilizare necorespunz\u0103toare.<\/p>\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li>Produse care pot fi exceptate de la retur<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-6d5c9bd8\">Produsele realizate la comand\u0103, personalizate sau modificate special la cererea clientului pot fi exceptate de la dreptul de retur, conform legisla\u021biei aplicabile.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-5022f3de\">\u00cen cazul produselor speciale, personalizate sau comandate individual pentru client, acest aspect va fi comunicat \u00eenainte de finalizarea comenzii.<\/p>\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li>Costul transportului pentru retur<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-d0ace84c\">Costul transportului pentru returnarea produsului este suportat de client, cu excep\u021bia cazului \u00een care produsul primit este gre\u0219it, defect sau deteriorat din vina v\u00e2nz\u0103torului.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-fd3df6c1\">Recomand\u0103m folosirea unui serviciu de curierat cu num\u0103r de urm\u0103rire, pentru a evita pierderea coletului.<\/p>\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li>Verificarea produsului returnat<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-ae41c85d\">Dup\u0103 primirea produsului returnat, acesta va fi verificat pentru a confirma starea sa.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-3c27590a\">Dac\u0103 returul este acceptat, rambursarea va fi procesat\u0103 conform metodei de plat\u0103 utilizate sau prin transfer bancar, dup\u0103 caz.<\/p>\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li>Rambursarea banilor<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-810bdd2b\">Suma achitat\u0103 va fi rambursat\u0103 \u00een termen de maximum 14 zile de la data la care suntem informa\u021bi cu privire la decizia de retragere.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-0c5f2c4e\">Putem am\u00e2na rambursarea p\u00e2n\u0103 la primirea produsului returnat sau p\u00e2n\u0103 la primirea unei dovezi c\u0103 produsul a fost expediat c\u0103tre noi.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-9586c9eb\">Rambursarea se face folosind aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie, dac\u0103 este posibil, sau prin transfer bancar.<\/p>\n\n<ol class=\"wp-block-list\" start=\"8\">\n<li>Produse deteriorate la livrare<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-ad92e9b3\">Dac\u0103 produsul ajunge deteriorat, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai repede \u0219i s\u0103 ne transmite\u021bi fotografii clare cu produsul, ambalajul \u0219i eticheta de transport.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-2a6cf37e\">Email: persian_collection@yahoo.com<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-df0b3bf5\">Vom analiza situa\u021bia \u0219i vom propune o solu\u021bie potrivit\u0103: \u00eenlocuire, repara\u021bie, reducere de pre\u021b sau rambursare, \u00een func\u021bie de caz.<\/p>\n\n<ol class=\"wp-block-list\" start=\"9\">\n<li>Recomand\u0103ri importante<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-32715f39\">Pentru covoare, kilimuri \u0219i produse textile, v\u0103 recomand\u0103m s\u0103 verifica\u021bi produsul \u00eentr-un spa\u021biu curat \u0219i uscat.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-1d04d5f7\">Evita\u021bi \u00eendep\u0103rtarea etichetelor, folosirea produsului \u00een zone umede sau expunerea la murd\u0103rie \u00eenainte de a decide dac\u0103 \u00eel p\u0103stra\u021bi.<\/p>\n\n<ol class=\"wp-block-list\" start=\"10\">\n<li>Contact pentru retururi<\/li>\n<\/ol>\n\n<p class=\"wp-block-wd-paragraph wd-db8e1a11\">Pentru orice \u00eentrebare legat\u0103 de retururi, ne pute\u021bi contacta la:<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-9141fb0a\">Covoare Persane<br\/>Email: contact@covoarepersane.ro<br\/>Telefon: +40 736 360 000<br\/>Bucure\u0219ti, Rom\u00e2nia<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy Ultima actualizare: 2026 La Covoare Persane, ne dorim ca fiecare client s\u0103 fie mul\u021bumit de produsul ales. Dac\u0103<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13562","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages\/13562","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/comments?post=13562"}],"version-history":[{"count":4,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages\/13562\/revisions"}],"predecessor-version":[{"id":13567,"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/pages\/13562\/revisions\/13567"}],"wp:attachment":[{"href":"https:\/\/covoarepersane.ro\/en\/wp-json\/wp\/v2\/media?parent=13562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}